FREQUENTLY ASKED QUESTIONS
SKI SCHOOL SEMMLER IN WINTERBERG
When your child is allergic for something or has a disability, please let the instructor know. Also, give a small note (with the allergy or disability) tot he instructor. This way the instructor can take this into notice and hand it out in case of emergency.
Ski School Winterberg Semmler will do everything possible in the coming season to guarantee the highest possible level of safety for our guests and staff. The top priority is always the health of all our valued guests and employees. In order to protect the health of everyone, we must take certain measures and precautions. On the one hand, these measurements are governed by official regulations, and on the other hand, they are subject to requirements as stipulated by direct agreements among our most important partners, the Skikarussell Winterberg, the hotel industry, and the skirental. The safety measures are constantly updated and adapted to the respective situation.
Distance: In general, skiing is an outdoor sport, and the risk of infection is much lower than indoor activities. We will try keep the appropriate distance wherever possible and minimize all personal contact.
Mouth and nose protection/ Hand disinfection: In all indoor areas of Ski School Semmler, we ask our guests to wear mouth and nose protection. We also expect obligatory hand disinfection when entering and leaving our premises. This also applies to our children’s restaurants. All points of sale and reception desks are equipped with glass protection panels. Mouth and nose protection must also be worn at all meeting points.
Of course it is possible to switch classes. If we notice that someone does not fit in a group, he/she can change groups. It is also possible to change your ski course for a snowboard course or vice versa, provided that a suitable group is available and there may be an extra charge.
COURSE DAYS AND HOURS
Toddlers, children, beginners and advanced can join a course every day of the week.
The teaching hours in a group (children/adults) are from 10:00 till 12:00 and/or from 13:00 till 15:00
LUNCH INCLUDED FOR CHILDREN
Children that have lunch included with their ski lessons will have lunch together from 12:00 till 13:00 under supervision of their ski instructor. The lunch will take place at a specially reserved spot in the Schneewittchen restaurant next to the ski school. Parents can visit the children.
DAY OFF DURING THE SKI LESSON
We recommend you to book the ski lessons consecutively, because your group will learn new things every day.
In case you skip days you might have to change group. Please consult this with the ski school manager for a suitable programm. For 3 and 4 years old children is a day off is not a problem.
EXTENDING SKI LESSONS
If you book group lessons per day you will pay up to 3 days our daily rate. If you’ve booked a group course of 3 days and you like to extend than we will charge you the extension price.
RENTING SKI MATERIALS / HELMETS
Our ski school does not rent out skis. In the same building next to the ski school is a ski rental named Klante. Besides ski materials and helmets you can also rent back protection. Book it online and get 10% discount by following the link.
We speak many foreign languages in our ski school; English, German, Dutch,
Danish, French and Italian possible on application.
Wearing a helmet during the ski course is obligatory till the age of 18! If your child does not have a helmet you can rent one in the ski rental.
During the Christmas and Spring holidays the group lessons (toddlers/children/adults) will take place every day. We higly recommend you to book these lessons in advance so that a spot in a group lesson is guaranteed. Book here!
When your child is sick and cannot participate in the ski course on that day, please give notice. Come to our office or our meeting point to let the instructor know. We can only refund the money with a doctor’s prescription. Due to health reasons, participants with a contagious disease are not allowed to participte in a ski course.
When you’re a beginner, you don’t have to buy a lift card for the first 2 hours of lessons. For more information about lift cards and prices please click here!
If you booked lessons with lunch included let us know what kind of menu your child wants. Please do this in the morning at the ski school. A few dishes you can expect are: fries with schnitzel/sausages/fish sticks, Kaiserschmarnn, spaghetti and pizza. Most of the time there will be some small sweet after lunch.
MAXIMUM NUMBER OF PERTICIPANTS PER GROUP
The maximum number of participants per adultgroup is 10 persons.
The maximum number of participants per childerngroup is 8 persons.
The maximum number of participants per toddlergroup is 5 persons.
Most of the time the groups are smaller. If necessary there will be 2 instructors at the toddler groups.
CANCELING A RESERVATION
In case of bad weather, there is no option of refunding the course fee. In case of no snow, the lessons will be transfered to another date of agreement (with a Voucher). Refund of the fee is not possible.
When you’re booking you can add a cancellation insurance that will cost €10,-- and € 3,- per person, per day. In that case you can cancel your booking up to 24 hours before the day of your first lesson. The whole fee will be transfered back to your bankaccount.
MEETING POINT & TIME
The meeting time and place for the ski course is printed on the booking tickets. Lift 25 Schneewittchen Building. Try to be at the right meeting point in time, this way the group can start the course on time.
Of course children and adults with a mental disability are welcome to join our ski school. We do advice to book private lessons, this way the instructor can give full attention the student.
For payments in advance we use bank transfer.
As currency we accept; cash (€), Maestro, Mastercard or Visa.
It is possible to rebook already booked lessons, if the desired lesson is available. In some cases we will charge an additional cost.
We advice you to make a reservation in advance (group course or private lesson). Only this way we can guarantee you the desired ski lessons. Online booking? Click here.
For guests with a valid Sauerland card there is a free shuttle bus in the village. For more information click HERE.
WHAT IF MY CHILD FROM 3 TO 5 YEARS DOES NOT LIKE THE SKI COURSE
We can give a credit voucher for the days after. For children from 3 till 5 years you can also book our 2 hours try out offer to see whether your child likes it or not.
Don't forget to leave your mobile phone number at the desk in case of emergency!